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The rules of the road for using our platform, simply explained.
Ultra Multipurpose Technology Limited ("Ultra", "Company", "we", "us" or "our") is committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our Privacy Policy ("Policy") governs our actions as they relate to the collection, use and disclosure of Personal Information.
This Privacy Policy governs your access to, and use of our Services, and your access to all forms of systems, operations and processes within the jurisdiction within which we operate that involve the collection, storage, use, transmission, and disposal of personal information. Before you use or submit any information through or in connection with our Services, please review this Policy carefully. By using our Services, you authorize the collection, use, storage, and disclosure of your data and information as outlined in this Policy and how they are collected and used by us.
This Privacy Policy is strictly restricted to our Services; thus, it does not apply to Services that are not owned or controlled by us, including third-party websites, products and services. You are advised to read the terms of use, privacy policy and other policies of such third-parties.
To ensure that you understand the terms used in this Privacy Policy, the following terms are referenced and defined below:
By accessing our website, creating an Ultra account, or utilizing any feature of our Services, you confirm that you have read, understood, and provided explicit, informed consent to the collection, processing, storage, and lawful disclosure of your Personal Information in full alignment with this Privacy Policy.
Where processing is predicated upon your consent, you preserve the legal right to withdraw your consent at any time by issuing formal written notice to [email protected] or adjusting your privacy preferences inside the Ultra application. However, withdrawal of consent does not invalidate prior lawful processing, nor does it impair processing obligations imposed by anti-money laundering (AML), counter-terrorist financing (CTF), or financial regulatory compliance statutes.
If you submit Personal Information regarding any third party (e.g., directors, authorized signatories, ultimate beneficial owners, or recipients of your payments), you warrant and represent that you have obtained full lawful consent and authority from such individuals prior to furnishing their details to Ultra.
We gather Personal Information directly from your inputs when opening an account, verifying your credentials, interacting with our customer support teams, or executing digital asset and fiat transactions. The categories of information collected encompass:
To adhere rigorously to Know-Your-Customer (KYC) directives and provide industry-leading defense against identity fraud and synthetic impersonation, Ultra may collect and process biometric facial geometry and liveness validation video recordings during user onboarding and high-value authentication challenges.
Facial data is strictly evaluated to authenticate that the live person submitting the application corresponds directly to the identity document presented.
Ultra does not commercialize, sell, or disclose biometric records to advertisers or unaffiliated third parties. Biometric templates are stored within encrypted, isolated vaults with strict access segregation and are retained only for the period necessary to fulfill regulatory fraud-prevention requirements, following which they are permanently deleted.
Ultra maintains strict purpose limitation standards. We collect, store, and process Personal Information exclusively for predetermined, transparent, and legitimate purposes communicated to you in this Policy or at the point of data capture.
Your information will under no circumstances be used, altered, or transferred for secondary objectives that are incompatible with those initial purposes, except where permitted or mandated by applicable law or supported by your fresh, affirmative consent.
We practice disciplined data minimalization. Ultra restricts the collection of Personal Information to only what is adequate, relevant, and strictly necessary to render our Web3 banking, payments, and multi-currency exchange services.
We continuously audit our account registration and operational workflows to ensure that unnecessary, excessive, or irrelevant data points are excluded from collection.
We process your personal information for essential business purposes:
In compliance with prevailing data privacy frameworks (including NDPA and global standards), our processing activities are grounded in recognized lawful bases:
Processing essential to fulfill our contractual promises under the Terms of Use, such as settling transactions and managing your wallet.
Processing necessary to comply with financial services regulations, tax legislation, and anti-money laundering reporting requirements.
Processing necessary to ensure infrastructure cybersecurity, eliminate fraud, and defend against legal claims without overriding your rights.
Processing based on your voluntary, explicit consent for specific features, such as biometric verification or optional product updates.
We retain Personal Information only for as long as necessary to fulfill the purposes for which it was acquired and to comply with statutory legal, accounting, and supervisory requirements.
Pursuant to global anti-money laundering (AML) and financial recordkeeping mandates, customer identification credentials, account statements, and transfer records are retained for a minimum period of five (5) to seven (7) years following the termination of your account relationship.
Following the expiration of mandatory retention periods, your data is permanently erased from our systems or irreversibly aggregated for anonymized reporting.
Ultra maintains bank-grade cybersecurity protocols designed to protect your data against unauthorized access, theft, alteration, and compromise:
Note: While we apply advanced security defenses, you remain responsible for keeping your PIN, passwords, and two-factor recovery codes confidential.
Subject to jurisdictional laws, you possess enforceable privacy entitlements regarding your Personal Information:
To submit a privacy rights request, email [email protected]. We will process your verified request within 30 calendar days.
Our Services are strictly reserved for individuals aged eighteen (18) years or older, or the statutory age of financial majority in your legal domicile.
Ultra does not knowingly collect, retain, or solicit data from minors under eighteen. If we discover that an account has been registered by a minor, we will promptly deactivate the account and purge all associated personal records.
In the event that Ultra Multipurpose Technology Limited is involved in a corporate merger, asset acquisition, restructuring, or corporate dissolution, customer Personal Information may be transferred as an operating business asset.
We will issue clear notification via our website and electronic communication prior to any transfer of controlling interest, ensuring the acquiring party remains bound by the data protection principles defined herein.
Ultra reserves the prerogative to revise this Privacy Policy periodically to reflect technological enhancements, product releases, or amendments in statutory regulatory statutes.
Whenever updates occur, the "Effective Date" at the top of this document will be refreshed. For substantial modifications, we will provide conspicuous alerts via app push notifications, website announcements, or direct email.
Your continued interaction with our Services following any modifications confirms your informed acceptance of the updated terms.
For any questions, requests, or privacy compliance inquiries, please reach out to our dedicated Data Protection team:
Ultra Multipurpose Technology Limited
Available 24/7 directly within the Ultra Mobile App